Six Sigma is a business management strategy originally developed by Motorola, USA in 1981.[1] As of 2010[update], it enjoys widespread application in many sectors of industry, although its application is not without controversy.
Characteristics of Six Sigma
(1)Management Idea bases on customer
Six Sigma is based on Customers and pay attention to the customer demand.it aims at studying what is the demand of customer?What they care most?For example,we improves a trunk to double enlarge its power .Double ncreases the loading capacity.It could be achieve easily.However,it is not what the customer need most.Becaue you do that,che cost would increase,Fuel consumption will increase,which is not what the customer need.Then what is the demand of customer?We need to investage and analysize.If before a customer buying a motor car,he need to consider 30 factors.What is the most important factors for them among these 30 factors.They would find out which is the most important and what is the best combination through their caculation method .Thus,Six Sigma would manage project according to the customer demand and put the point at which customers care most.
(2).Improve the customer satisfaction and reduce the cost of resources to enhance organizational performance
There are two goals Six Sigma aims at.One is to improve the customer satisfaction.Through impove customers satisfaction to Occupation to the market and Improve the effectiveness of the organization.Two is to decrease the source cost.Through decrease the source cost espacilly COPQ(Cost of Poor Quality) and improve the incomes of organization.Thus,the main reason why Six sigma is so popular among many organizations is to improve the performance of companies.
(3)Pay attention to statics and facts.
Six Sigma is a kind of management method pay attention to statics and make decision according to figure and statics.Additional,it could not only estimate the products quality ,but also make some working quality and proccess quality which isdiffcult to evalute and measure easily evaluting through figure out DPO and DPMO.So,Six Sigma management make management become a measurable and Digital science.
(4)Six Sigma Is a project-driven management method
The implementation of Six Sigma is a project management approach as the basic unit. Through the implementation of a project to achieve. Black Belt project is usually to be in charge, the lead organization successful completion of the project team through the project to achieve a breakthrough product or process improvement.
(5)Quality Improvement for products and proccess
a obviously characteristics of Six Sigma is outstanding.Through improve the product quality and Process Reengineering to improve the economy effctiveness for economy
If you still do not understand well Six Sigma.I suggest you read Six Sigma Cases Study .Through case study,you will know more about Six Sigma
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